Making your customers feel valued and happy can be the difference between liquidation or long-term success for your business.

You want to make your customers feel valued and happy, and you want to be able to hold them to that standard.

But it doesn’t have to be a one-way street. You can use a variety of tools to help your customers feel more valuable, and you can also create the environment that creates that feeling. Visit the Salesforce website and get all the details!

Customer service

You can do a lot to make your customers feel valued by improving customer service in several ways, from updating your website to answering customer questions in the right way.

“You want to make your customers feel valued and happy, and you want to be able to hold them to that standard.”

Some of these solutions will come naturally, while others will require work to implement. You’ll also have to be creative in order to find a way to make your customers feel valued, but ultimately the main thing is to find the right way to make your customers feel valued.

Here are some suggestions.

Create an honest relationship with your customers. One of the best ways to engage your customers is by first getting to know them. To do this, ask the following questions about your customers: What do they care about most? What are their complaints about their current business? What are their hopes for the future? “The first thing you have to realize is that you can’t really ask them, ‘What do you care about most? What are your problems?’ They might give you a very short answer, and you might not like it.” James Damore I like to consider “problem statement” to be a common thread that connects people in a web of pain. I’m going to break down the first step in solving each of your problem statements so that you can make your customers feel valued.

Step 1: What do your customers care about most?

To get your customers to care, first you have to find out what they care about most. What do you think they care about most? It’s possible that your customers might be too busy to care about certain areas of the product, but it is also possible that your customers might be interested in other areas and other facets of your product. Do you believe that your customers care the most about: Your products

your services

their own jobs

their personal happiness

or any of a host of other aspects of their life? Do you know what they care most about? Can you offer your customers additional value to them? If so, you should put some thought into how to do it. Make sure you look into what makes your customers happiest. This is one area where you could really help your customers out. It is not enough to just be a good business. You have to be a great business to achieve their satisfaction.

What do you think your customers care about most? It’s possible that your customers might be too busy to care about certain areas of the product, but it is good for them to think about them. Make sure you are keeping your customers in mind by researching the following things to find out what they actually care about: What is the pain point for your customers?

What is the value they get from your service?

How often do they reach out to you?

How frequently do they buy from you?

How often do they return their items?

If they could add something to their shopping cart, what would it be?

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About Bernd Schiffer

Bernd Schiffer is consultant, trainer and coach for Agile Software Development in Melbourne, Australia. Learn more about him on his personal homepage, have a look at his company Bold Mover, or contact him on Twitter, Google+, Facebook, XING or LinkedIn.

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